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Terms and Conditions

Definitions

  • “We,” “Us,” “Our” refers to Aspin Holiday Homes, a division of [Parent Company, if applicable], registered in Dubai, UAE.
  • “You,” “Guest” refers to the user booking a holiday home.
  • “Property” refers to the holiday accommodation listed on our Website.
  • “Supplier” refers to the property owner or manager providing the rental.

Booking & Payment

Reservation Process

  • All bookings are subject to availability and Supplier confirmation.
  • You must be at least 18 years old to book.
  • A valid payment method is required to secure a reservation.

Pricing & Fees

  • Rates are displayed in AED and may include:
    • Rental fees
    • Service charges
    • Tourism fees (if applicable)
  • Additional costs (e.g., security deposits, cleaning fees) will be specified before booking.

Payment Methods

  • We accept Visa, MasterCard, and bank transfers.
  • Full payment may be required at booking or as per the Supplier’s policy.
  • Declined payments will result in booking cancellation.

Cancellations & Refunds

Guest Cancellations

  • Cancellation policies vary by Supplier and will be stated at booking.
  • Refund eligibility depends on:
    • Timely cancellation (e.g., 14+ days prior for full refund).
    • Force majeure events (subject to documentation).
  • No-shows forfeit all payments.

Supplier Cancellations

  • If a Supplier cancels, we will:
    • Offer a comparable alternative, or
    • Provide a full refund.

Guest Responsibilities

Check-In/Check-Out

  • Adhere to scheduled timings (late departures may incur fees).
  • Provide ID/passport copies if required by local laws.

Property Use

  • Use the Property only for residential purposes (no events/commercial use).
  • Maximum occupancy must not be exceeded.
  • No smoking or pets unless explicitly permitted.

Damages & Conduct

  • Report existing damages within 24 hours of check-in.
  • You are liable for any damage or excessive cleaning costs.
  • Disruptive behavior may result in immediate eviction without refund.

Liability & Disclaimers

Our Role

  • We act as a booking facilitator, not the Property owner.
  • We are not liable for:
    • Property conditions (e.g., maintenance issues, safety).
    • Travel disruptions (e.g., flight delays, natural disasters).
    • Third-party services (e.g., tours, transportation).

Force Majeure

  • We are not responsible for unforeseen events (e.g., pandemics, government restrictions).

Privacy & Data

  • Your personal data is processed per our Privacy Policy.
  • We may share details with Suppliers for booking fulfillment.

Intellectual Property

  • All Website content (logos, text, images) is our exclusive property.
  • Unauthorized use (e.g., scraping, copying listings) is prohibited.

Governing Law & Disputes

  • These Terms are governed by UAE law.
  • Disputes must be filed in Dubai courts.

Amendments

  • We reserve the right to update these Terms at any time.
  • Continued use constitutes acceptance of changes.

Contact Us

Aspin Holiday Homes
53rd Floor, Aspin Commercial Tower,
P.O. Box 62226, Sheikh Zayed Road,
Dubai, UAE
Email: info@aspinholidayhomes.com
Phone: +97143266006