Terms and Conditions
Definitions
- “We,” “Us,” “Our” refers to Aspin Holiday Homes, a division of [Parent Company, if applicable], registered in Dubai, UAE.
- “You,” “Guest” refers to the user booking a holiday home.
- “Property” refers to the holiday accommodation listed on our Website.
- “Supplier” refers to the property owner or manager providing the rental.
Booking & Payment
Reservation Process
- All bookings are subject to availability and Supplier confirmation.
- You must be at least 18 years old to book.
- A valid payment method is required to secure a reservation.
Pricing & Fees
- Rates are displayed in AED and may include:
- Rental fees
- Service charges
- Tourism fees (if applicable)
- Additional costs (e.g., security deposits, cleaning fees) will be specified before booking.
Payment Methods
- We accept Visa, MasterCard, and bank transfers.
- Full payment may be required at booking or as per the Supplier’s policy.
- Declined payments will result in booking cancellation.
Cancellations & Refunds
Guest Cancellations
- Cancellation policies vary by Supplier and will be stated at booking.
- Refund eligibility depends on:
- Timely cancellation (e.g., 14+ days prior for full refund).
- Force majeure events (subject to documentation).
- No-shows forfeit all payments.
Supplier Cancellations
- If a Supplier cancels, we will:
- Offer a comparable alternative, or
- Provide a full refund.
Guest Responsibilities
Check-In/Check-Out
- Adhere to scheduled timings (late departures may incur fees).
- Provide ID/passport copies if required by local laws.
Property Use
- Use the Property only for residential purposes (no events/commercial use).
- Maximum occupancy must not be exceeded.
- No smoking or pets unless explicitly permitted.
Damages & Conduct
- Report existing damages within 24 hours of check-in.
- You are liable for any damage or excessive cleaning costs.
- Disruptive behavior may result in immediate eviction without refund.
Liability & Disclaimers
Our Role
- We act as a booking facilitator, not the Property owner.
- We are not liable for:
- Property conditions (e.g., maintenance issues, safety).
- Travel disruptions (e.g., flight delays, natural disasters).
- Third-party services (e.g., tours, transportation).
Force Majeure
- We are not responsible for unforeseen events (e.g., pandemics, government restrictions).
Privacy & Data
- Your personal data is processed per our Privacy Policy.
- We may share details with Suppliers for booking fulfillment.
Intellectual Property
- All Website content (logos, text, images) is our exclusive property.
- Unauthorized use (e.g., scraping, copying listings) is prohibited.
Governing Law & Disputes
- These Terms are governed by UAE law.
- Disputes must be filed in Dubai courts.
Amendments
- We reserve the right to update these Terms at any time.
- Continued use constitutes acceptance of changes.
Contact Us
Aspin Holiday Homes
53rd Floor, Aspin Commercial Tower,
P.O. Box 62226, Sheikh Zayed Road,
Dubai, UAE
Email: info@aspinholidayhomes.com
Phone: +97143266006